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Terms and Conditions
Shipping Policy- (U.S. ONLY)
Lux Secret ships via USPS
Free Standard Shipping-3 business days from date of order.
No International Shipping at This Time
Same Day Shipping-For orders placed before 3 pm EST. Monday-Friday (excluding holidays and weekends) All orders placed after 3pm EST will be shipped the next business day.
Lux Secret is NOT responsible for damaged, lost, or stolen packages once they are shipped from the facility. Please contact the shipping carrier for further assistance.
Return and Refund Policy
We refund product costs for unused merchandise only within 10 days of the delivery. Shipping cost is nonrefundable.
All returns are subject to a 15% restocking fee which will deducted from the refund total. Once the return has been received and reviewed, the refund will be issued back to the original payment method.
If your item(s) arrived damaged, please contact us within 3 days of delivery for a refund. You will need to submit proof of the damage before a refund will be given.
There are no exchanges for online orders (NO EXCEPTIONS)
You will be required to ship the product back to the warehouse (shipping cost will not be covered inbound or out bound)
Once the item is received and reviewed you will be issued a refund back to the original payment method (minus the 15% restocking fee) and will be required to place another online order.
Lux Secret
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